So today I was reminded of why my clients like having external HR support when they need it. As I know only to well from my days in house, it often gets emotionally draining when dealing with redudancies, disciplinaries and grievances from your own employees. It's not that they can't be dealt with internally, but it really helps having an external expert holding the client's hand throught the process.
Today I was dealing with a particularly difficult redundancy appeal. The client has some really strong feelings about the issues and often confused performance issues with the redundancy issues that we were focusing on. In addition, when we met the employee they were very down and dejected. It was as if they had given up on the whole process.
The client told me that I contributed in a very critical way to the process and ensuring a successful outcome. Firstly, because the employee wasn't one of mine I could be offer an opinion that was free of emotional baggage. Secondly, I had helped the client see the issues more clearly and make a rational decision about how we should handle the issues and respond to the points raised on appeal. Finally, I came up with a neat (relatively cost neutral) way of offering some more support to the employee to get them ready for the job market without putting the client in a position where he felt that he was admitting he was getting it wrong (and he wasn't!).
It's great to get feedback from clients. It's even better when they remind you of the value that you bring to their businesses. I get a real buzz from days like today.
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